Refund Policy

Last updated 22 September 2026

1. Refunds are set by each organizer

Reeve is a platform, not the organizer of any individual event. Each organizer sets and is responsible for their own refund policy, which appears under “Good to know” on that event’s page when they’ve added one. If an event has no stated refund policy, contact the organizer directly to ask about a refund; Reeve does not decide refund outcomes on an organizer’s behalf.

2. How to request a refund

Use the organizer contact details on the event page, or reply to your confirmation email, to request a refund directly from the organizer. If you can’t reach the organizer, email support@reeve.app and we’ll help you get in touch with them.

3. Payment processing fees

Paystack’s own transaction fee on a payment is generally non-refundable, even when the organizer refunds the ticket price itself. This is a Paystack policy, not a Reeve one.

4. Cancelled events

If an organizer cancels an event entirely, they’re expected to refund all paid tickets for it. If that doesn’t happen, contact support@reeve.app and we’ll look into it.

5. Reeve’s role

Reeve doesn’t hold attendee funds. Payments settle from Paystack to the organizer’s own account. This means refunds are issued by the organizer, through their Paystack dashboard, not by Reeve directly.